Return & Refund Policy

Because all of our products are custom-made and created specifically for each customer, our return and refund policy differs from that of standard retail products. Please read the information below carefully before placing your order.

Refunds

You may request to cancel your order and receive a full refund within 12 hours of placing your order.

After 12 hours, your order may have entered production. Since all of our products are custom-made, we are unable to cancel your order or issue a refund once production has begun.

To request a cancellation or refund within the 12-hour period, please contact us at mxodidesigns@gmail.com with your order number as soon as possible.

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund.

Returns

Due to the personalized nature of our products, we do not accept returns or exchanges for items that have been produced exactly as requested by the customer.

If your order matches the design, artwork, text, colors, sizing, or other specifications you submitted or approved, we cannot accept a return or provide a refund.

If you believe your order was produced incorrectly, please contact us at mxodidesigns@gmail.com before returning any item. Returns sent without first contacting us will not be accepted.

Damages, Defects & Incorrect Orders

Please inspect your order as soon as you receive it. If your item is:

• Damaged during shipping,

• Defective,

• Incorrect, or

• Does not match the design or specifications you originally submitted,

please contact us within 7 days of delivery at mxodidesigns@gmail.com.

Please include:

• Your order number.

• A description of the issue.

• Clear photos showing the product and the problem.

We will review your claim and, if we determine that the error was made on our part, we will arrange for a replacement at no additional cost.

Non-Returnable Items

Because every product is custom-made, all personalized and made-to-order items are considered non-returnable.

Returns and refunds cannot be accepted for:

• Custom or personalized products that were produced according to your submitted design.

• Customer errors, including spelling mistakes, incorrect uploaded artwork, sizing, colors, or other information provided during checkout.

• Orders where you simply changed your mind after the 12-hour cancellation period.

• Minor color differences caused by screen, monitor, or device display settings.

Order Changes

If you need to change your order, please contact us within 12 hours of placing your order.

We will do our best to make changes before production begins. Once production has started, we cannot guarantee that changes or cancellations can be made.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you may have certain rights under applicable consumer protection laws.

However, under Article 16(c) of the Consumer Rights Directive, the right to withdraw does not apply to goods that are made to the consumer's specifications or are clearly personalized. Since our products are custom-made specifically for each customer, orders generally do not qualify for the 14-day cooling-off period once production has begun.

If you have any questions regarding your rights before placing your order, please contact us at mxodidesigns@gmail.com.

Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact us at:

Email: mxodidesigns@gmail.com

We are committed to providing high-quality custom products and will always work with you to resolve any genuine issues as quickly as possible.